FREQUENTLY ASKED QUESTIONS (FAQ)

HOW TO FIND US

Best place to park
Best place to park is in front of Burlington; there is plenty of parking available at all time.
You can also park in front of Neighborhood 1 #B Mall entrance in front of Off –Broadway Shoe store.

How to find us from inside the mall
Cyberion is about 2-3 minutes walk from the Arundel Mall food court tin the direction of Neighborhood one. And conveniently located by T-Mobile and Dress Barn and 5-Below.

How to find us from Mall entrance
After entering through Neighborhood # 1 mall entrance. Take an immediate left and Go past Grand jewelers, Natural relaxation and AT&T. Keep walking further down past Scrubs & Beyond, Rue 21, 5-Below and Candy world. Cyberion is located across Dress Barn adjacent to T-Mobile.

HOW TO FIND US

How to find us from Live Hotel
Easiest route is to park in front of Burlington. And then walk into the mall through Burlington and take an immediate left and walk all the way to Cyberion about 2 minutes away.

Additionally you can park at the Hug upper deck of Maryland Live Casino and then use
Mall Entrance # 2 located between Nando’s Peri Peri and Zin Burger. Once you cross all the food court tables make an immediate right towards Neighborhood one. Keep walking for about 2-4 minutes. Cyberion is located after TJ Maxx and right across from Dress Barn.

How to find us from Live Casino
Mall Entrance # 2 located between Nando’s Peri Peri and Zin Burger. Once you cross all the food court tables make an immediate right towards Neighborhood one. Keep walking for about 2-4 minutes. Cyberion is located after TJ Maxx and right across from Dress Barn.

How to find us from Burlington parking lot
Enter Burlington through the parking lot entrance. Make way to the Burlington mall entrance and take an immediate left inside the mall. Walk all the way to T-Mobile which is located adjacent to Cyberion.

APPOINTMENTS

How do I schedule an appointment to get my phone fixed?

You can schedule an appointment by cliking here. You just have to follow the prompts to select what kind of phone you have and you should be able to make an appointment.

Do I need to schedule an appointment to get my phone fixed?

No, it is not madatory to schedule an appointment but we do recomend it! The advantage of scheduling an appointment is that our techs will be expecting you when you come in and will be prepared to service your phone. However, even if you don’t have an appointment you can bring your phone in to get it repaired but it might take a bit longer if we are having a busy day. We try our best to accomodate both customers that have an appointment and those that don’t.

APPOINTMENTS

What should I do if I don't find my phone's model listed on your website? Can you still fix it?

Yes, absolutely! We can fix several different models of phones. Even if your phone’s model is not listed on our website you should bring it in to our store so one of our techs can do a free assessment and give you a price quote on the repair.

What should I do if I don't find the issue that my phone has listed on your website? Can you still fix it?

Yes, absolutely! We try to list the most common types of issues that phones have but sometimes we can’t list all possible issues. Because of that, your phone’s issue might not be listed on our website. However, you should definitely bring it in so one of our techs can do an assessment on your phone and give you a price quote for the repair.

PHONE REPAIR

Do you use original Apple parts
We use High quality after market parts for our repairs and do not use original Apple parts.
Apple does not supply nor authorizes third parties to sell their original parts such as iPhone, iPad and MacBook screens etc.
Any third party that claims to be using original Apple products such as iPhone or iPad screens or batteries for the repairs has misinformed their customers. And should not be making such claims.
Our products are high quality products and have been tested through hundreds of
satisfied customers.
Will you complete a repair I started but could not finish
Sure! bring it over we will be happy to help you complete your repair. He have had customer’s who decided to carefully place the parts inside a zip lock bag and bring it over to Cyberion. Either because they started the repair but got overwhelmed on the way or did not get the time to complete it by themselves.
What is “Stage one diagnostics (ST1D)” ?
Stage one diagnostics assesses the general over all health of the device prior to repair. It is vital to ensure successful outcome of repairs. It also ensures the total value of repair benefits the customer as opposed to not proceeding forward with the repair.
Who performs “Stage one diagnostic assessment”?
Stage one diagnostics (ST1D) are performed by all Cyberion technicians including Master Tech, Expert Tech. and Associate Tech. under the watchful eyes of the Master Tech. or Expert Tech.
What if I do not want to do “Stage one diagnostics”?
It’s highly recommended to get Stage one diagnostics. These are free of charge for all customers. However they are voluntary and customer are not required to get it done if they do not wish to do so.
Why are Multipoint assessments beneficial for customers?
There are multiple reasons why a Multipoint assessment benefits Cyberion customers.

Multipoint assessment informs customer of any major issues that they are not aware off. And any minor issues that may progress to major problems in future if left unchecked.

If a Cyberion technician is going in to repair customer’s phone. It will benefit the customer to address multiple issues at one time. Rather than making several trips and paying for labor for each single repair. Making it more time and cost efficient for the customer.

Why does Cyberion perform free assessments for the customer’s benefit?
By performing the assessment Cyberion maintains high level of transparency and success rate. We are better able to advice customer if moving forward with the repair will benefit them or not. And the chances for successful outcome of the repair.

Simply put customer gets more for their money. Added value that helps customer make informed decisions.

Doctors don’t provide a diagnosis until a general check up and tests have been done. Firestone does a general check up of all cars and provides an updated result of the general health of the car.

Are stage one diagnostics limited to Smart Phones?

All incoming electronic devices including laptops, tablets and smart phone are assessed through stage one diagnostics by Cyberion Technicians.

Is it wise to give your time to other?
Diagnostics are a vital part of making sure customer’s repairs are successful not just short term but long term. At Cyberion we want to make sure once customer walks out of the store he or she does not have to come back a second time for the same repair. Customer’s time and money are highly valuable at Cyberion. We believe in doing the job once and doing it right.
Why are repairs so expensive?

Quality of repair.  Craftsman hands with a smile no matter how difficult it gets.

Quality of parts.  Trust me QUALITY of parts matter.  I don’t want to do it over 3 times, and neither do you.

Experience.  18 years of experience from a MasterTech.

Convenience.  Our customers understands that time is the one thing you cannot buy back with money.  Our customers are the ones that want to get it done right the first time, pay once, save time, and avoid hassles.

 

My repairs are typically completed within 1 hour.  If you’re planning to  spend more than one hour with me please bring food and your favorite beverage.

Can I stay and watch the repair?

Yes, absolutely! While some repairs may take a little bit longer you are more than welcome to stay in the store and watch while our techs work on your phone. We like to interact with our clients and will do our best to finish repairing your phone in a timely manner.

PHONE REPAIR

Do I have to pay for the repair before or when I come to pick up the phone?

Usually you pay for the repair when you drop the phone off with us to get it repaired. We’ll always tell you how much the repair is and when you need to make the payment.

How long does it take to repair my phone?

Each type of repair has its own unique difficulty level and depends on the model of the phone to determine how long it is going to take. However, repairs usually take around 30-45 minutes but we will try to repair your phone as quickly as possible while still maintaining the quality of our service. When we finish doing the assessment on your phone we will tell you exactly how long it should take to perform the repair.

Can you match prices?

We can match any advertised prices online.

Cyberion. Home of “If you can find a better legit deal, we can help match it for you”.

What are some of the hardest phones to repair?

HTC

Google Pixel (also made by HTC)

Motorola

LG

Expert Repair
Cyberion Expert Repair involves 3 Steps:

Stage one diagnostics:
All incoming electronic devices are given a General health checkup. With detailed focus on customer’s primary area of concern.

Repair:
Repairs are performed with full detailed medical style documentations every step of the way
Customer’s are always welcome to watch the repair live as the Master Tech., Expert Tech, or an Associate Tech. perform the repair.

Post repair assessment:
After a Cyberion Technician has successfully repaired your phone. All devices go through post repair screening for quality assurance. Customer’s time and money are highly valued at Cyberion and we are highly committed to making sure our repair is done right the first time around.

Can Cyberion repair this phone
Cyberion does not discriminate against any cellphone type of cellphone company. All repairs are welcome and performed the same day. If parts are not immediately available in stock. We are able to order it from our wear house and complete the repair within 2-3 business days.
Do you only repairs cellphones
Master Tech. Luxse Ky. the owner and operator has been running Cyberion repairs for the past 20 years with the motto “If you can bring it through the Cyberion front doors we will fix it for you’

Cyberion technicians routinely perform a wide range of repairs from smart phones, laptops, tablets, smart watches, Gaming consoles, TV, wireless headsets etc. You bring your device and we will provide you with top ranking parts and labor.

Is this Repairable
No matter the extent of damage we will perform diagnostics on it and advise you if the repair is deemed repairable or beyond repair. If you take a look at the Cyberion Blogs you will find it full of brutally damaged cellphones that look beyond repair but walked out looking brand new after Cyberion Technicians work their magic.
What if my repair has a problem
All customer’s are encourage to test there phones at the store before walking out. However after reaching home you find any error with the repair. Please bring back your device and a Cyberion Technician will resolve it for you. Provided there is no new new damage contributing to the failure of repair.
Do I have options with regard to my repair
Once a Cyberion Technician performs diagnostics on your phone he or she will advise you the best time and cost friendly option for your repair. In rare circumstance the cost of repair may out value the cost of phone. Under such rare circumstance Cyberion technicians will advise you its best to not proceed forward with the repair.

MAC OR PC REPAIR

Do you fix Mac or PC computers?

Yes, we do! We fix macbooks, iMacs, laptops and desktops. Bring your computer in so we can assess it and give you a price quote for the repair.

Do I have to pay for the repair before or when I come to pick up the computer?

Usually you pay for the repair when you drop the computer off with us to get it repaired. We’ll always tell you how much the repair is and when you need to make the payment.

MAC OR PC REPAIR

What is included in the price quote?

In the price quote it is included the price of the replacement parts and labor.

How long does it take to repair my computer?

The repair is usually 1-2 days but the total time depends if we need to order parts. When you drop off your computer we’ll always give you a price quote and an estimate of time for the repair.

OTHER QUESTIONS

What are your business hours?

We are open the same hours as the mall.

Monday – Saturday: 10:00AM–9:30PM
Sunday: 11:00AM–7:00PM
Do you sell phone parts and the tools to repair them?

No, unfortunately we don’t sell phone parts or the tolls to repair them. We do phone repairs and sell tech accessories.

Do you only repair phones?

No, we repair almost any small electronics that you have. Some of the examples are: all apple products, hoverboards, beats headphones, laptop computers, desktop computers and some types of videogames.

Yelp is disruptive for mature companies
Cyberion repairs does not support Yelp because the company does well only for business that have been around less than 1-3 years. Who benefit from positive yelpers writing good reviews about the business is. After a business has been established for 20 years like Cyberion, Yelp is obsolete.

Yelp filtering system filters out some of the positive reviews due to suspicious location type. However they do not remove the negative reviews that have been around for several long years hindering good businesses.

New companies start off with zero negative reviews and hence rate higher even though they may not necessarily have higher performance or higher quality customer service. Newer businesses have not had the time to accumulate negative reviews to pull down there rating. Hence get a falsely elevated rating. Yelp should come up with a formula and use it generate rating that are more realistic.

And should factor in business performance over long durations of time. Business that have maintained high standards over decades and not just for short months or opening years of there business.

OTHER QUESTIONS

What does it mean to be a Master Tech.?
It is an Elite title given to a Cyberion technician with over 15 years of experience. The current Master Tech. Luxse Ky is the owner and operator at Cyberion repairs with over 20 years of experience.
Who is an Expert Tech.?
A Cyberion technician with over 10 years of positive repair experience.
Do you buy phones?

Yes, we do! We buy certain types of phone and also sell some refurbished phones. You should bring your phone in so we can see what is the model and the condition it is in so we can make sure that we can buy your phone.

What is the lowest price guarantee policy?

Lowest price guarantee would apply on repairs services that has same caliber workmanship and parts quality.  

 

BUSINESS QUESTIONS

Are you hiring?

We are actively seeking experienced technicians. Below are some of the qualifications.

Experienced technicians may receive a starting salary of $25 per hour.
Experienced managers may be eligible for salaries of $60,000 annually plus bonuses.
Technical skills will be assessed during the interview and hiring process.
Knowledge on phone specific repairs will be assessed.
Credit scores must be above 600 – no criminal records.
email me your resume: LuxseKy@gmail.com
text message me: 240-731-7654
Trust the experience and a company with history.

Are you offering MasterTech training?

We are actively seeking experienced technicians. Below are some of the qualifications.

Experienced technicians may receive a starting salary of $25 per hour.
Experienced managers may be eligible for salaries of $60,000 annually plus bonuses.
Technical skills will be assessed during the interview and hiring process.
Knowledge on phone specific repairs will be assessed.
Credit scores must be above 600 – no criminal records.
email me your resume: LuxseKy@gmail.com
text message me: 240-731-7654
Trust the experience and a company with history.

How long have you been in business?

Over 18 years, since 2001.

What are some trends speculated in the repair industry?

20 Cell Phone Repair Industry Statistics and Trends

In the past, owning a smartphone was considered a luxury. Since 2010, times have changed. Almost 80% of Americans own a smartphone, while cell phone ownership rates have climbed to 95%. That has created the need for a supportive industry to be introduced to the market: cell phone repair.

About $4 billion in revenues is generated by the cell phone repair industry in the United States each year. Since 2012, the industry has been growing at an annual average rate of 5.5%. Over 8,000 businesses are currently active in the industry, providing employment opportunities for about 23,000 people.

The highest levels of industry activity happen in the southeast U.S., where 31% of current businesses currently operate. In comparison, just 14% of cell phone repair shops are located in the western United States, though California is responsible for 10% of all industry establishments on its own.

Important Cell Phone Repair Industry Statistics

#1. Almost 70% of the cell phone repair shops that are currently operating entered the market less than 24 months ago. A majority of these shops are sole proprietorships and had no previous experience in the industry before opening their doors. (Experimac)

#2. In 2014, over $23.5 billion was spent by U.S. consumers on replacement parts and labor for broken smartphones. The most common repair was a cracked screen. (Experimac)

#3. Apple iPhones retain about 50% of their original value when they are first re-sold. When it comes to an iPad, the value retained is around 70%. Used Apple products, even if they have been repaired, can sell for 6 times the price of other brands. (Experimac)

#4. About 1 in 4 iPhone users have experienced a cracked screen at least once while owning the device. About 50% of U.S. homes own at least one product manufactured by Apple. (Experimac)

#5. Around 60% of cell phone repair locations will also sell phone accessories, screen protectors, and defensive products that are designed to prevent damage to the phone if it is dropped for some reason. (Experimac)

#6. A simple class or basic certification is often the only thing that is required to enter the cell phone repair industry. Most courses are 3-5 days in length and cost $1,500 or less. (Flipsy)

#7. Simple repairs may cost as little as $15 to complete for consumers, such as a jammed button or a malfunctioning operating system. (CNBC)

#8. If you need to have your iPhone repaired by Apple directly, then expect to pay around $200 if the phone is out of warranty or is not covered by Apple Care. Even if it is covered, the damage must be classified as “accidental” to be giving a repair charge of $100 or less. (CNBC)

#9. About 30% of iPhone suffer some form of damage over the course of a year. The most common causes of damage include drops, falling into liquid, getting knocked off a table, falling out of the user’s lap, and having liquid spilled on it. (LifeLine)

#10. Men are 57% more likely to drop their cell phone into a toilet compared to women, though 40% of women admit that they’ve damaged their cell phone in some way while using it in the bathroom. (PC Magazine)

#11. Men are 70% more likely to lose their phones compared to women. (PC Magazine)

#12. People in the 25-34 age demographic are the most likely to have their phones stolen, while the 18-24 age demographic are 16% more likely to damage their phone in some way than any other age demographic. (PC Magazine)

#13. Outside of the bathroom, the most common places where a cell phone is damaged is the driveway, the kitchen, the bedroom, and the living room. (PC Magazine)

#14. 20% of cell phone owners say that they get frustrated with their phone because they believe it is taking too long to load something. 10% of cell phone users say that they have difficulty entering text with their phone. (Pew Research)

#15. 21% of cell phone owners damaged their device in the kitchen, while 18% damaged it in the living room, and 16% damaged their phone in the bathroom. In total, 51% of iPhone accidents actually happen inside the house. (CNET)

#16. Water damage is responsible for 43% of the liquid damage repairs that are handled by the industry each year. This is followed by soda (19%), coffee (12%), and tea (12%). (CNET)

#17. 6% of iPhone owners admit that they left their phone on the top of their vehicle, forgot it was there, and then drove off. (SquareTrade)

#18. 1 in 4 cell phone owners say that they had damage happen to their phone because they gave it to one of their children to use. (The Street)

#19. T-Mobile reports that 80% of the claims that are made through its premium handset protection program are due to either damage or loss, with drops and water damage leading the way. (The Street)

#20. The chances of the average consumer losing their iPhone to a thief is 5% or less over the lifetime of the phone. (SquareTrade)

Cell Phone Repair Industry Trends and Analysis

As cell phones continue to evolve, the technologies inside the case tend to become more fragile. Manufacturers are offering reinforced products that can withstand falls from 1-3 meters, but even that is not a guarantee that something may need to be repaired at some time. For that reason, the cell phone repair industry is expected to grow at 5% per year over the next 5-year period.

BUSINESS QUESTIONS

Can I buy your franchise business?

YES.

$5000 for smaller footprint with 500 square foot location.
$750,000 for an established turn-key location with over $2,000,000.00 annual revenue.
10% royalty + $500 per month & $1 per lead for marketing fees.
training provided, but experienced operators are preferred.
franchisor: Luxse Ky | 240-731-7654 | LuxseKy@gmail.com

Are you the same company as _______ ? They said they are affiliated to Cyberion!

We are not affiliated or partnered to:

TalknFix Arundel Mills Mall
History: Mr. Shiraz of Talk’n’Fix began as an employee of Mr. Shakir Tarapore as STW or ST wireless (shortened for Shakir Tarapore Wireless). STW was operating in partnership with cyberion, and evolved into Street talk then changed their dba name again to talk’n’fix. A Good company but nonetheless there is no affiliation or relations to Cyberion repairs.

Are you the same company as _______ ? They said they have the same colors as Cyberion.

We are not the same company. The theme for Cyberion was inspired by Mr. Shakir Tarapore and admired by Mr. Abdul of My Cell Phone Repairs (mcpr). Both mr. Abdul and mr. Shakir have much to teach. Below are similar themed stores as Cyberion but not directly affiliated to cyberion:

MyCellPhone Repairs Towson
MyCellPhone Repairs Mondawmin
My Cell Phone Repair PG mall
History: Mr. Shakir Tarapore has lessons on friendship, loyalty, and trust. As a blessed man whom Allah chose, may his lessons follow his footsteps through his children.

Are you the same company as _____? Their website had the same text and phrases as Cyberion.

Below are some more admirers of MyCyberion.com:

us wireless

Catonsville, Maryland

5602 Baltimore National Pike

Catonsville, MD 21228

us wireless
Reisterstown, Maryland

5631 Reistertown, Rd

Baltimore, MD 21215

us wireless
Baltimore, Maryland

1727 N Rolling Rd

Baltimore, MD 21244

History: Brothers Usman and Atif were employees of Mr. Shakir Tarapore. The brothers have developed strong set of skills on how to follow others. “Copy / paste” is a high level of achievement for the brothers of US wireless.

4.8 out of 5 stars, 438+ REAL reviews from REAL customers

Repairs

Years in Business

Phone Screens Fixed

Phone Batteries Replaced

MACBOOK AND TABLET SCREENS REPLACED

LAPTOP SCREENS REPAIRED

PHONES, TABLETS, AND HOVERBOARDS SOLD

Locations

Real repairs, real customers, real reviews

repair business

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